q987 Frequently Asked Questions

q987 requires a government-issued photo ID — either your CNIC, passport, or driving licence — along with a recent proof of address such as a utility bill or bank statement dated within the last three months. For higher-value accounts, a source-of-funds declaration may also be requested. All documents are processed securely and stored in line with our Privacy Policy.

You must be at least 21 years old to register and play on q987. This is a strict, non-negotiable requirement enforced through mandatory identity verification. Any account found to belong to a player under 21 will be suspended immediately and all funds returned.

Go to the q987 Login page and click "Forgot Password". Enter your registered email address and a reset link will be sent to your inbox within a few minutes. If you do not receive it, check your spam folder. For further help, contact [email protected] and our team will assist you 24/7.

No. q987 strictly permits one account per player. Opening duplicate accounts is a violation of our Terms and Conditions and may result in the permanent closure of all associated accounts and forfeiture of any balances. If you have accidentally created a duplicate, contact [email protected] immediately to resolve it.

To permanently close your account, log in, go to Account Settings, and select the account closure option. Alternatively, email [email protected] with your registered email address and a request to close your account. Any remaining balance will be returned to your verified withdrawal method before closure is finalised.

Log in to your q987 account and navigate to the Cashier section. Select JazzCash as your payment method, enter your JazzCash mobile number and the amount you wish to deposit in PKR, then confirm the transaction via the OTP sent to your phone. Deposits via JazzCash are typically credited to your q987 balance within a few seconds.

Yes, q987 fully supports both deposits and withdrawals via EasyPaisa. The process is identical to JazzCash — select EasyPaisa in the Cashier, enter your registered mobile number and amount, and confirm with your OTP. EasyPaisa withdrawals typically process within 1–3 business hours during normal operating times.

The minimum deposit on q987 is PKR 500 for most payment methods including JazzCash, EasyPaisa, and SadaPay. For bank transfers via HBL, UBL, or Meezan Bank, the minimum is PKR 1,000. USDT TRC20 deposits have a minimum equivalent of approximately PKR 2,000. Check the Cashier page for the most current limits.

JazzCash and EasyPaisa withdrawals are typically processed within 1–3 hours. Bank transfers to HBL, UBL, and Meezan Bank accounts usually take 1–2 business days. USDT TRC20 withdrawals are processed within 2–12 hours depending on blockchain congestion. All withdrawals require a fully verified KYC account before processing begins.

q987 does not charge any fees on deposits. For withdrawals, q987 also covers transaction fees in most cases. However, your payment provider — JazzCash, EasyPaisa, or your bank — may apply their own standard transaction charges independently. We recommend checking with your provider directly. Any applicable fees are displayed clearly before you confirm a withdrawal.

Yes. q987 fully supports PKR as a primary currency for Pakistani players. All deposits via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and SadaPay are processed in PKR. Your account balance, betting history, and withdrawal amounts are all displayed in PKR for full transparency and convenience.

q987 offers a wide library of slot games from leading international providers, including classic 3-reel slots, modern video slots with bonus rounds, and high-volatility jackpot slots. Popular titles feature themes ranging from adventure and mythology to cricket-inspired games tailored for Pakistani players. Visit the Slot section to browse the full catalogue.

Absolutely. PSL (Pakistan Super League) is one of the most popular betting markets on q987. You can place pre-match and live in-play bets on PSL fixtures, including match winner, top batsman, total runs, wickets, and more. International cricket including Test matches, ODIs, and T20Is are also covered extensively throughout the year.

No, q987 games are not rigged. All casino games on the platform use certified Random Number Generator (RNG) technology, which is independently audited to ensure fair and unpredictable outcomes. q987 operates under an international gaming licence whose conditions include regular third-party fairness audits. RTP (Return to Player) percentages for slot games are published in each game's information panel.

Yes. q987 is fully optimised for mobile browsers on both Android and iOS devices. The platform is responsive and works smoothly on popular Pakistani handsets. You can access your account, make deposits via JazzCash or EasyPaisa, place cricket bets, and play slots all through your mobile browser without needing to download a separate app.

q987 offers a welcome bonus to newly registered and verified players on their first deposit. The specific bonus percentage and maximum amount are displayed on the Promotions page at the time of registration. New players are advised to read the full bonus terms — including minimum deposit amount and wagering requirements — before claiming any offer.

A wagering requirement (also called a playthrough requirement) is the number of times you must bet the bonus amount before you can withdraw winnings derived from it. For example, a PKR 1,000 bonus with a 20x wagering requirement means you must place PKR 20,000 in total bets before the bonus converts to withdrawable cash. Full details are always listed in the individual bonus terms on q987.

Yes, most q987 bonuses carry an expiry window — typically between 7 and 30 days depending on the promotion. If the wagering requirements are not met within the stated timeframe, the bonus and any associated winnings are automatically removed from your account. Always check the expiry date listed in your bonus terms before claiming an offer.

q987 rewards regular players through an ongoing loyalty programme. As you play, you accumulate loyalty points that can be redeemed for bonus credits, cashback offers, and exclusive promotions. High-volume players may be invited to the VIP tier, which includes a dedicated account manager, faster withdrawals, and tailored weekly bonuses. Check the Promotions section for the latest loyalty programme details.

Yes. You can opt out of all marketing communications — including promotional emails and SMS notifications — from within your account settings under Communication Preferences. You can also request a full opt-out by emailing [email protected]. Opting out of promotions does not affect important account-related communications such as withdrawal confirmations or security alerts.

q987 operates under an international gaming licence issued by a recognised gaming authority. This licence requires q987 to maintain fair play standards, player fund segregation, responsible gaming tools, and regular independent audits. Details of the licensing authority are available in the footer of the q987 website. Players are responsible for confirming that online gambling is permitted under local laws applicable to their location.

To self-exclude, log in and go to Account Settings, then select Responsible Gaming. Choose your preferred exclusion duration — options range from 6 months up to permanent exclusion. The exclusion is binding for the full period chosen and cannot be reversed early. If you need immediate help activating self-exclusion, contact [email protected] and our team will process it for you 24/7.

q987 allows you to set daily, weekly, and monthly deposit limits in PKR directly from your account's Responsible Gaming settings. You can also set session loss limits that automatically log you out once your losses reach a defined threshold. Limit reductions take effect immediately; increases require a minimum cooling-off period before they apply.

If you feel gambling is negatively impacting your finances, relationships, or mental wellbeing, please reach out to q987 support at [email protected] — available 24 hours a day, 7 days a week (PKT). You can also visit our Responsible Gaming page for full guidance on all available tools including cool-off periods, deposit limits, and self-exclusion. Help is always available and completely confidential.