At q987, protecting the personal data of our players is a matter we take seriously. This Privacy Policy explains in clear, plain terms what information we collect when you use the q987 platform, why we collect it, how we use and store it, who we may share it with, and what rights you have over your own data. Please read this document carefully before registering your account.
Welcome to q987. This Privacy Policy governs the collection, processing, storage, and disclosure of personal data by q987 ("we", "us", "our", "the Company") in connection with your use of the q987 platform available at q987.net (the "Platform"). q987 is a Pakistan-focused online casino and sports betting platform serving players from Karachi, Lahore, Islamabad, Faisalabad, and across the country.
We are committed to handling your personal information with care, transparency, and in full compliance with the obligations placed upon us by our international gaming licence and applicable data protection standards. We do not sell your personal data to unaffiliated third parties for their own marketing purposes — full stop.
By registering an account or continuing to use the q987 Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this policy, you should discontinue use of the Platform and contact us to close your account.
This Privacy Policy should be read alongside the q987 Terms and Conditions and Responsible Gaming Policy, both of which are incorporated by reference.
For the purposes of applicable data protection legislation, q987 acts as the data controller in respect of the personal data of its registered players and website visitors. As data controller, q987 determines the purposes and means of processing your personal data.
If you have any questions about how your personal data is handled, or wish to exercise any of your data subject rights described in Section 12, you may contact our Data Protection team at:
q987 operates under an international gaming authority licence. Licence details are available upon request from players who have completed full KYC verification.
Depending on how you interact with the q987 Platform, we may collect the following categories of personal data:
q987 collects your personal data through several channels:
q987 processes your personal data on the following legal grounds:
| Processing Purpose | Legal Basis |
|---|---|
| Account registration and management | Performance of contract (providing Platform services to you) |
| Processing deposits and withdrawals | Performance of contract |
| Identity verification (KYC) | Legal obligation under gaming licence conditions |
| Anti-money laundering checks | Legal obligation under applicable AML regulations |
| Responsible gaming monitoring | Legal obligation and legitimate interest (player protection) |
| Fraud prevention and security | Legitimate interest (protecting players and the Company) |
| Customer support communications | Performance of contract and legitimate interest |
| Platform analytics and improvement | Legitimate interest (improving user experience) |
| Promotional communications (where opted in) | Consent |
| Regulatory reporting | Legal obligation |
Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
q987 uses the personal data we collect for the following purposes:
q987 does not sell, rent, or trade your personal data to unaffiliated third parties for their marketing purposes. We may share your data in the following limited circumstances:
We engage carefully selected third-party service providers who process data on our behalf under strict contractual obligations, including:
We may disclose your personal data to gaming regulatory authorities, law enforcement agencies, financial intelligence units, or courts where we are legally required to do so under our gaming licence conditions, applicable AML legislation, or valid legal process.
In the event of a merger, acquisition, or sale of all or substantially all of the Company's assets, your personal data may be transferred to the successor entity, subject to equivalent data protection obligations. You will be notified of any such transfer in advance where reasonably practicable.
Where required by responsible gaming obligations, q987 may share limited player data with self-exclusion registries or problem gambling support organisations in order to honour self-exclusion requests submitted by a player or their designated representative.
q987 uses cookies and similar tracking technologies to operate and improve the Platform. A cookie is a small text file placed on your device when you visit a website. Cookies help us remember your preferences, maintain your session, and understand how the Platform is used.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Strictly Necessary | Required for the Platform to function — session management, login state, security tokens | Session |
| Functional | Remember your language preference, display settings, and responsible gaming tool selections | Up to 12 months |
| Analytics | Understand how players navigate the Platform so we can improve layout and performance | Up to 24 months |
| Marketing | Attribute registrations to marketing campaigns; measure promotion effectiveness | Up to 30 days |
You may manage your cookie preferences through your browser settings. Please note that disabling strictly necessary cookies will prevent the Platform from functioning correctly. You can also withdraw consent for non-essential cookies at any time by adjusting your cookie preferences in your account settings.
q987 retains your personal data for as long as necessary to fulfil the purposes described in this Privacy Policy, and in compliance with our legal and regulatory obligations. The following general retention periods apply:
| Data Category | Retention Period |
|---|---|
| Account registration and KYC documents | Duration of account plus 5 years after account closure |
| Transaction and betting history | Duration of account plus 5 years after account closure |
| AML and compliance records | Minimum 5 years from the date of the relevant transaction |
| Customer support correspondence | 3 years from the date of last contact |
| Technical and server log data | Up to 12 months from collection |
| Marketing consent records | Until consent is withdrawn, plus 1 year for audit purposes |
| Self-exclusion records | Duration of exclusion plus 10 years, in accordance with responsible gaming obligations |
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be attributed to any individual. Anonymised, aggregated data may be retained indefinitely for statistical and business analysis purposes.
q987 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. Our security measures include:
While we take every reasonable precaution to protect your data, no internet-based transmission or electronic storage system is completely secure. You are responsible for maintaining the confidentiality of your account credentials. If you suspect your account has been compromised, contact us immediately at [email protected].
q987 operates under an international gaming licence, and some of our service providers — including cloud hosting infrastructure, KYC verification partners, and fraud detection platforms — may process your personal data in jurisdictions outside Pakistan.
Where personal data is transferred internationally, q987 ensures that appropriate safeguards are in place, including contractual data protection obligations with all recipient service providers equivalent to those required by our gaming licence conditions.
By using the q987 Platform, you acknowledge and consent to the transfer of your personal data to service providers located in other countries as described in this section, subject always to the protections described in this Privacy Policy.
As a q987 player, you have the following rights in respect of your personal data. To exercise any of these rights, please contact us at [email protected] with the subject line "Data Rights Request".
We will respond to all verified data rights requests within thirty (30) calendar days. In complex cases we may extend this period by a further sixty (60) days, in which case we will notify you of the extension and the reasons for it.
The q987 Platform may contain links to third-party websites, payment portals, or game studio information pages. This Privacy Policy applies solely to data collected and processed by q987 on its own Platform. We are not responsible for the privacy practices of any third-party websites, and we encourage you to review the privacy policies of any external sites you visit.
If q987 becomes aware that personal data has been collected from an individual under 21, we will immediately close the associated account, return any deposits, and permanently delete the personal data in question. Parents and guardians who believe their child has registered an account on the q987 Platform should contact us immediately at [email protected].
q987 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, Platform features, legal obligations, or regulatory requirements. When material changes are made, we will notify registered players by email to the address held on their account, or via a prominent notice displayed upon login to the Platform.
The effective date at the top of this document will be updated whenever the policy is revised. We encourage you to review this Privacy Policy periodically to stay informed about how your data is protected. Continued use of the Platform following the effective date of any amendment constitutes your acceptance of the revised Privacy Policy.
If you have any questions, concerns, or complaints about this Privacy Policy or the way q987 handles your personal data, please contact our Data Protection team:
We aim to acknowledge all privacy-related enquiries within 48 hours and to resolve them within 30 calendar days. If you are not satisfied with our response, you may escalate your complaint to the data protection authority or dispute resolution body designated by our gaming licence authority.
A snapshot of the key privacy and data protection principles that govern how your personal information is handled on the q987 platform.
All data transmitted between your device and q987 servers is protected by TLS encryption. Sensitive data stored in our systems — including KYC documents and payment details — is encrypted at rest using industry-standard algorithms.
q987 does not sell, rent, or trade your personal data to unaffiliated third parties for marketing purposes. Your information is used solely to provide Platform services, fulfil legal obligations, and protect the integrity of your account.
Your identity documents are stored securely with strict access controls. KYC verification is conducted by certified third-party partners and is required only to comply with our gaming licence obligations — not for any other commercial purpose.
Marketing communications from q987 are opt-in only. You can withdraw your marketing consent at any time through your account settings or by emailing [email protected]. Withdrawal of consent does not affect account functionality.
q987 does not hold your data indefinitely. Clear retention periods are defined for every category of data we collect, aligned with our gaming licence requirements. Data is securely deleted or anonymised once the retention period expires.
Pakistani players on q987 have full data subject rights — access, rectification, erasure, portability, and the right to object. Submit any data rights request to [email protected] and we will respond within 30 calendar days.
q987 operates under an international gaming licence with transparent privacy practices, PKR wallet support, and responsible gaming tools built in. 21+ only. Play within your means.